FAQs

Q. How do we advise you if a direct payments recipient would like to use your service?
A. The service user can call us or email us direct to fill out a subscription form or you can call us. Or you can call us or fill out a referral on their behalf and we will get in touch with them about setting the account up.

Q. What is involved in the sign up process?
A. So that we can act as an agent on the employer’s (service user’s) behalf and register them with HMRC, they need to fill out a couple of simple forms giving their consent for us to do this. They would then also need to fill in a form for our records which includes their employee’s details and the days and hours they will be working.

Q. What happens if there is no regular pattern of days and hours that the personal assistant/carer works?
A. We understand that a degree of flexibility is required when keeping records and processing payroll for users of direct payments. We just ask them to let us know if the working times are likely to be variable and keep a special filing system that allows them to call in with the days and hours when applicable so that we can adjust accordingly.

Q. How do we pay the subscription payment for Enable Payroll?
A. If you fund the service user's payroll costs in advance, we will collect the full £250 for year in advance. We can invoice the Local Authority or Support Service direct for this payment or if the service user is given it in with their package for the set up costs we will collect the amount from them by credit card or cheque. If the payroll amount is funded weekly or quarterly in with the direct payments package for the service user, we can collect the amount monthly by direct debit. Our costs are broken down into ten monthly installments thus making it easier for the service user to manage their direct payments easier.

Q. What is the cost of your service and what does it include?
A. It’s £250.00 (inc. VAT) for the year for one personal assistant* Any additional personal assistants are priced at £88.13 (inc. VAT) each. We will prepare a quote for 5 or more personal assistants (please contact us)

*If someone is paying full subscription price for one personal assistant and uses a back up personal assistant (to cover holidays, sickness etc) who is paid below the threshold of £100 per week, we will process their payslips for free.

Our service is all inclusive, there are no hidden extras and it includes:

• Unlimited employment and legal advice
• All Inland Revenue Correspondence dealt with by us
• Processing of Payslips weekly/monthly
• Advice to service user of their quarterly liability payment to HMRC (Employer’s NI)
• Electronic filing of year end returns

Q. Can we subcontract our payroll service out to you?
A. We can provide a quotation for you to subcontract your payroll service to us. Call us or email us with the details.